Planning & Booking
We believe travel is personal. While booking sites focus on transactions, we focus on people. Every itinerary we design is tailored to your preferences, handled by an experienced consultant who takes care of all the details (flights, accommodation, transfers, tours and activities, insurance, etc). You get expert advice, insider knowledge and deals, and peace of mind that everything is taken care of. Plus, we’re only a call away before and during your trip if you need any help.
Yes. Chris Ezzy is a fully accredited member of AFTA, IATA and CLIA, and we only work with trusted, licensed suppliers. This ensures your bookings are secure and your travel funds are protected.
In most cases, we’re paid by our travel partners through a commission that’s already built into the price you’d pay if you booked directly. Where a supplier doesn’t provide a commission, we may include a small margin to cover our time and expertise.
To get started on your trip, we charge a nonrefundable $200 per person planning deposit to design, research and present your personalised itinerary. Because we’re only paid once your trip goes ahead, this deposit helps cover the considerable time and expertise involved in creating your tailored escape. This is not an extra cost and is fully credited toward your final balance once your booking is confirmed.
Not usually. In most cases, the price you see online or through a supplier already includes a built-in commission, whether you book through them or through us. The difference is that when you book with Peak Escapes, you gain the benefit of expert advice, itinerary coordination, and ongoing support at little to no extra cost. Often we can even access exclusive rates, value-added inclusions, or promotions that aren’t available to the public. So you’ll enjoy the same (or better) value, plus the reassurance that every detail is managed for you.
Like most things, if you see a deal online that is too good to be true, it likely is!
Yes, we are a full-service travel agency and can handle everything from international and domestic flights to travel insurance, accommodation, transfers, tours and even sporting tickets. Having all the details managed in one place keeps your travel experience simple, safe, and stress-free.
For international travel, we recommend starting the planning process 12 months ahead to secure the best availability and pricing. Airlines and accommodation providers release their rates and schedules approximately 11 months before the departure date, which means early planning gives you access to the widest choice of flights, rooms, and tour dates and the best pricing.
For domestic escapes, a few months’ notice is often enough, though we can also assist with last-minute bookings when needed.
During Your Trip
You’ll never be left to fend for yourself. We’re available by phone, WhatsApp, through our travel app and email, and our partners on the ground are there to help with any unexpected changes or emergencies too.
Having an expert advocate during your trip is one of the greatest advantages of working with a travel consultant.
Absolutely. We work with a range of suppliers that are perfect for solo travellers. You’ll enjoy independence with the security of trusted support and the opportunity to connect with like-minded travellers along the way, or we can look at private options where you can fly solo.
Yes. We love helping clients plan celebrations such as birthdays, weddings, anniversaries, family reunions or honeymoons. Whether it’s a surprise getaway or a multi-generational holiday, we’ll handle all the details and herd all the cats so you can focus on the celebration!
Yes, we partner with reputable tour companies like Intrepid Travel, APT, and G Adventures, offering escorted options that range from relaxed cultural explorations to more active adventures.
These tours are designed for comfort, connection, and meaningful travel experiences, and going through us to organise the trip doesn’t cost you any more than booking direct as they provide a built-in commission as part of their pricing.
We certainly do. From luxury ocean and river cruises to iconic rail journeys such as the Rocky Mountaineer or Japan’s shinkansen routes, we’ll recommend the best itineraries, cabins, and inclusions for your travel style and budget.
Payments & Policies
Yes, in many cases interest-free payment plans are available depending on the supplier and timing of your booking. We’ll outline all options clearly before you confirm your trip so you can plan your payments with confidence.
Once you submit your enquiry, we’ll send an email with a short welcome video that explains how we work, and includes a form for you to fill out so we can learn more about your travel preferences. After that, you’ll receive a link to book your consultation at a time that suits you.
We’ve found this process keeps everything efficient and ensures the time in your consultation is spent refining ideas, not gathering basics. It also means your consultant can start tailoring recommendations to your interests, budget, and travel style right away, so you get more value from the very first conversation.
Yes. All client payments are held in a fully-insured trust fund owned by our parent company, TravelManagers. We do not personally hold any client funds. We also add a secondary layer of protection where possible by booking your travel with our travel suppliers via an agency credit card, which is reimbursed out of the trust fund. This means if we need to, we can use a charge-back through the credit card company to recover funds. All of this means your funds are protected. Working with an accredited consultant adds another layer of security that DIY bookings can’t provide.
We understand that life can happen, and we’re here to help make the process as smooth as possible. If you need to cancel or amend your trip, we’ll liaise directly with suppliers to help secure refunds, credits, or alternative dates wherever possible. Our team can also assist you in claiming through your travel insurance if your policy covers the circumstances of your cancellation. Please note that our initial planning deposit is non-refundable, as it covers the time and expertise invested in designing your personalised itinerary.
Support & Accessibility
All of our consultations are held online via Google Meet, allowing you to connect with us from the comfort of your home, wherever you are in Australia. This means you don’t need to travel to meet with us, we can connect at a time that suits you and you can wear your pyjamas if you want (we won’t judge)!
You’ll receive the same personalised service and expert advice as an in-person meeting, with the added convenience of sharing screens, reviewing itineraries together, and confirming details instantly. It’s an easy, efficient way to plan your next escape with complete confidence.
Absolutely. Many of our clients are retirees who appreciate well-organised, comfortable travel with just the right balance of activity, relaxation and where appropriate, luxury. We’ve also had the pleasure of coordinating trips for lifestyle villages and Probus groups, ensuring every detail is taken care of from start to finish. Our team manages the logistics so you can focus on what matters most: enjoying the journey.
You have two choices: We can mail them to you (for a small fee) or you can find all your documents and vouchers in a personalised itinerary in our free and very easy to use Travel Plans app. Everything can be accessed in the app either offline or online and by using your phone, tablet, or computer.
Yes, we’re available by phone, WhatsApp, through our travel app and email, and our partners on the ground are there to help with any unexpected changes or emergencies too. Having the support when stuff gets real is a major advantage to booking with a travel consultant!
Well, we’re biased of course, but yes! Every itinerary we create is reviewed and approved by you before any payment is made. We check all the details at least twice to make sure nothing has been missed, and our experience, accreditation, and personal accountability mean you have a dedicated professional managing your travel from start to finish. Our reputation is everything and we work hard to uphold a trustworthy, high quality, caring service for our clients. Check out our Google reviews to see what our clients think of us!